Gregory H. Watson is a past-President and an Honorary Member of the International Academy for Quality, past President and Fellow of the American Society for Quality, Honorary Member of the national quality organizations of Finland, Russia and the United Kingdom and a recipient of several major quality awards including: W. Edwards Deming Medal of the Union of Japanese Scientists and Engineers, the Distinguished Service Medal of the American Society for Quality, the Georges Borel Medal of the European Organization for Quality and the Gold Medal of the Finnish Association for Quality. Mr. Watson has been elected Honorary Member the national quality organizations of Australia, Argentina, Azerbaijan, Finland, Hungary, Israel, Kazakhstan, Latvia, Russia, Singapore, and the United Kingdom. He is the author of over 300 papers and 10 books on topics related to quality. In 1991 when the first Japanese study of the application of hoshin kanri was translated into English by the Japanese Statistical Association, the editor, Professor Yoji Akao, asked Mr. Watson to write the introduction as the Japanese considered him to be the most knowledgeable Westerner with respect to implementation of this management methodology.
Philosophy is often considered to be theoretical and not practical. A mindset is a mental or cognitive framework for a way of thinking about a particular topic and may be influenced by psychological and cultural considerations in addition to the logical and rational components. The definition of quality has been elusive and many of the “so-called guru’s” have developed their own unique ways to express what is meant by quality. This keynote address will put the meaning of quality into the context of its historical development in modern times (since the late 1800s) and will portray quality as a holistic or systemic approach to the continual improvement of performance with a focused target for achieving excellence as a result. A comprehensive way of looking at quality from a contemporary perspective will consider quality of product or service (the content of quality) as one component and quality of the process of delivering a state of idealized reality called “Excellence” as the second component. This approach will integrate findings from social psychology and behavioral economics with the more traditional disciplines of statistical methods and quality sciences to expand the concept of quality so it more fully addresses the set of challenges that humanity faces in the contemporary world.
In late 2013 a joint project was initiated between the International Academy for Quality (IAQ) and the European Organization for Quality (EOQ) to develop a generic structured improvement model to meet the need of Europe’s Small-to-Medium sized Enterprises (SMEs) for an efficient way to address the conflicting quality requirements of standards organizations as well as the special requests of major account clients. This model was developed in 2014 and this presentation will present the work that has been done by the IAQ Think Tank on Structured Improvement Methods as well as the path forward for implementation of the findings within Europe with special emphasis on the role that this approach will have in the EOQ Personal Registration Unit (PRU) program in the coming years. This model will integrate the analytical methods of Six Sigma, Lean Enterprise, ISO-9000, Business Excellence, Japanese TQM, Business Process Reengineering, Systems Engineering, Activity Based Cost Management, and Business Process Management. A standardized training curriculum is under development to support the PRU certification development.
This one-day course provides the executive content for transforming an organizational culture into a lean organization that has decided upon a strategic intent to integrate the lean methods and tools into its operating philosophy and daily practices as its desired approach to achieve an efficient organization that is effective, and economically managed to achieve its profitability goals. Organizations may seek to develop two distinct types of efficiency: first, ‘little e efficiency, which works on improving the special causes of work process variation to optimize throughput in routine operational tasks and second, ‘Big E’ efficiency, which is focused on increasing organizational capability in business cross-functional business processes that deliver effectiveness and economic benefit [profitable growth and increased market share]. This course informs business leaders about what to expect and provides suggestions on how to lead an organization through the lean transformation, with special emphasis on role model leadership behavior that will signal that management is not merely “talking the walk,” but is capable of also taking action to “walk the talk.”back to speakers
* If you are interested to attend the Congress, please contact
Mr. Paris Koronaios
Tel.: +30 2102112000 (*723)
* If you are interested to participate as a speaker at the Congress, please contact
Mrs. Angeliki Theodorakopoulou
Tel.: +30 2102112000 (*525)